Key Account Manager
FairMoney, Nigeria
Job Description
About the Company:
FairMoney is a Credit led Mobile Bank that offers services in emerging markets. It was founded in 2017 and currently operates in Nigeria. The company has received funding of nearly 50 million from global investors such as Tiger Global, DST, and Flourish Ventures. FairMoney has a presence in multiple countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Our goal at FairMoney is to create the best mobile banking and point-of-sale solutions for emerging markets. We started with a digital microcredit application on Android, and since then, we have expanded our offerings to include a wide range of financial services. These services include current accounts, savings accounts, debit cards, and innovative point-of-sale (POS) solutions for merchants and agents through PayForce by FairMoney.
About the Role:
Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
We are looking to hire a Key Accounts Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales and Customer relationships. Below are the roles and responsibilities but not limited to:
Role and Responsibilities:
- He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries and restaurants, Lounge and Bar and Hotels) and developing amp; deploying strategies to increase sales revenue.
- Engaging with a portfolio of merchants to introduce them to our products.
- Onboard and retain the merchants and nurture those key relationships over time.
- Being able to help the merchant resolve issues/complaints on the spot or escalate to customer support when necessary.
- Coordinating pre-sales and post-sales follow-up
- Hit target quotas for set KPIs (Transaction value, volume, and revenue).
- To achieve their daily, weekly, and monthly target of transactions
- To reactivate the inactive accounts by calling, and visiting them
- Monitoring market trends and providing regular competitor feedback
- Have a good understanding of the business's products or services and be able to advise others about them
- Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners.
Requirements
Requirements
- A minimum of 3 to 6 years of experience with a proven record as a Key Accounts Manager managing merchants in Banking, Fintech, and related Financial Institutions.
- Must have an Android phone.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
Benefits
Benefits
- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training amp; Development
Recruitment Process:
- A screening call with a member of the recruitment team for 30 minutes.
- Technical interview with the hiring manager for 30 to 60 minutes.