Job Description
If you're a problem-solver with exceptional communication skills, Ventrata has the perfect opportunity for you. We're looking for a highly skilled B2B Technical Support Specialist to confidently assist clients with their issues. Join our team and take on this exciting challenge.
Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, amp; third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live support. Ventrata's solutions are trusted by some of the biggest names in the industry: Big Bus Tours, Sightseeing Pass, Tootbus, Historic Tours of America, Boston Duck Tours, Magnicity / M56 Group, Pilsner Urquell Experience, Fat Tire Tours, Museum of Illusions, multiple Gray Line and City Sightseeing operators.
Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. For Ventrata, this has driven a growth rate of 6x from $80m in ticket sales in 2019 to more than $900m in 2022.
Ventrata has been profitable since 2018 and holds substantial private backing. There have been two successful rounds of funding prior to coronavirus. No funding has been required to maintain operations through the period. Our team is based in Czechia, UK, Ireland, Spain, Portugal, Slovakia, Croatia, Nigeria and the US.
What will your main responsibilities be?
- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Supporting internal teams with tasks beyond the job description;
Requirements
- You are looking for a huge challenge;
- You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;
- You are open-minded person always looking for feedback and ways to improve;
- You take pleasure and pride in your work;
- You do wanna grow with the company;
- You have excellent communication and interpersonal skills.
And a few more skills
- B2 English mandatory
- another language is a huge plus
- Analytical mind and problem-solving attitude;
- Ability to effectively describe and document issues;
- Attention to detail;
- Ability to work independently and as a part of a team;
Benefits
- Start-up working environment and unique company culture;
- WFH or work remotely;
- Hardware/ remote setup package;
- 24/7 support team; 11 PM - 7 AM CET shift, 20 shifts per month;
- Bonuses for working on national holidays and weekends;
- Paid lunch breaks; paid overtime; yearly bonuses;
- 24 days of paid vacation;
- Team buildings and company remote office. Sounds boring? The whole team met in Spain, Italy, France and South Africa within the past few years.
Does it sound crazy enough? Send us your CV in English and join us!