User Experience Researcher
Reliance Health, Nigeria
Job Description
About Us:
Reliance Health is a leading healthcare provider committed to delivering accessible and innovative healthcare solutions to our customers. We are seeking a talented and creative Conversation Designer to join our dynamic team and contribute to enhancing the customer experience through the optimization of self-service and bot automation.
Position Overview:
We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.
Your Responsibilities will include:
- Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
- Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
- Modelling insights gained from user research into formats to enhance organizational understanding of our users such as personas and user journey maps
- Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
- Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
- Promoting user-centered design principles and best practices across the organization
Requirements
Skills Required:
- Minimum 4 years of experience as a user experience researcher.
- Tertiary Education from a recognized institution, ideally in design or a similar field.
- Passionate about building a world-class product and service that makes healthcare work for everyone
- Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team
- Experience managing, executing and analyzing usability test sessions or focus group sessions is required
- Experience of working in an agile development environment is required
- Experience in analyzing both quantitative and/or qualitative research methods is required
- Ability to run usability testing across both mobile and desktop platforms.
- Understanding of user interface/user interaction design principles is a must
- Good presentation skills for delivering insights in various formats
- Must be proactive, adaptable and resilient with a positive mindset.
- Experience influencing user needs to senior stakeholders
- Excellent communication skills for cross-functional collaboration
Benefits
Benefits:
- Competitive salary and benefits package.
- Premium health insurance package
- Opportunity to make a significant impact on improving customer experiences.
- Collaborative and inclusive work environment.
- Professional development and growth opportunities.
Application Process:
To apply for the Conversation Designer role at Reliance Health, please submit your resume, cover letter, and a portfolio showcasing your relevant work in conversational design and user experience.
At Reliance Health, we are dedicated to fostering an inclusive and diverse workplace. We encourage individuals from all backgrounds to apply.