Quality Assurance Specialist (Commercial Department)
Phillips Consulting, Nigeria
Job Description
Overview:As a Quality Assurance person within the Commercial Department of pcl., you will play a pivotal role in ensuring the accuracy, consistency, and high quality of all outgoing documents, including proposals, reports, newsletters, and advertisements. As part of a team, you will contribute to maintaining our firm's professional standards and enhancing client satisfaction through meticulous document review.
Key Responsibilities:
1. Document Review: Thoroughly review all outgoing documents to ensure accuracy, consistency, and adherence to the firm's quality standards.
2. Grammar and Style Checks: Conduct comprehensive grammar and style checks to maintain a polished and professional presentation in all client-facing materials.
3. Content Verification: Verify the accuracy of content, ensuring that all information presented is factually correct, up-to-date, and aligned with the firm's messaging.
4. Collaboration: Work closely with your team to share insights, best practices, and ensure a consistent approach to document review.
5. Feedback and Improvement: Provide constructive feedback to document authors, suggesting improvements and offering guidance on maintaining quality standards.
6. Version Control: Implement and manage version control systems to track document revisions and ensure the use of the latest and approved versions.
7. Continuous Improvement: Participate in ongoing efforts to improve quality assurance processes, identifying opportunities for increased efficiency and effectiveness.
Qualifications:
1. Bachelor's degree in English, Communications, Business, or a related field.
2. 2-5 years Proven experience in quality assurance or document review, preferably in a professional services environment.
3. Strong command of English grammar, punctuation, and writing style.
4. Attention to detail and a meticulous approach to document review.
5. Familiarity with document management systems and version control.
6. Excellent communication and interpersonal skills.
Preferred Skills:
· Familiarity with management consulting terminology and practices.
· Experience using document review tools and software.
· Ability to work in a collaborative team environment.
. Strong organizational and multitasking abilities