Lead Fraud Analyst
Kuda Technologies Ltd, Nigeria

Summary

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

About the role

As a Lead Fraud Analyst, you'll play a pivotal role in safeguarding our business and customers from fraudulent activity. You'll be a strategic thinker and problem solver, constantly innovating to stay ahead of evolving fraud schemes.

Key responsibilities:

• Proactive Fraud Prevention:Implement robust measures to identify and mitigate fraud risks before they materialize, ensuring the security of our financial systems and data.
• Expert Investigations:Lead comprehensive investigations into suspected fraud, gathering evidence, collaborating with stakeholders, and resolving cases efficiently and effectively.
• Swift Action amp; Resolution:Respond promptly to any hint of fraud, minimizing financial losses and ensuring timely action to protect customers.
• Clear Communication:Keep stakeholders and customers informed throughout the investigation process, providing transparent and accurate updates on findings and resolutions.
• Continuous Improvement:Stay abreast of emerging fraud trends, analyze data to identify patterns, and propose proactive strategies to enhance our fraud prevention efforts.
• Maintain and manage a database of all fraud cases, investigative operations, and results of the analysis.
• Investigation /Resolution of all e-transaction complaints
• Prepare/Review and Render fraud reports to NIBSS and management weekly and monthly.
• Prepare/Review and Render Fraud and Forgeries reports to CBN every month end.
• Prepare/Review and Render BVN watchlist report to the Nigerian Interbank Settlement System.
• Monthly retrieval and implementation of all BVN watchlisted within the industry and ensuring all accounts linked in Kuda are deactivated and placed on PND for onward closure by CS.
• Providing data of all watchlisted BVN industry-wise every month to IS control, compliance, Risk/ credit admin.
• Providing data of fraudulent accounts to Risk team for credit Qualifying, profiling, and overdraft deactivation.
• Preparation of quarterly fraud report to the board of directors.
• Monitoring of all naira denominated e-transactions across all channels.
• Monitoring of out-of-pattern transactions using Sift and Looker.
• Review of electronic transactions based on predetermined rules.
• Monitoring all electronic transactions, high-risk transactions, and activities occurring through multiple channels, including deposit accounts, online banking (OLB)/e-commerce, debit card (EFT), etc
• Make requests to other banks to provide footage of fraudulent ATM withdrawals reported by our customers.
• Review of inward and outward indemnities prepared by the Fraud team members to recall funds from Kuda to other banks and other banks to Kuda.
• Identification of process gaps, themes, trends, and lessons learned from investigations to support the continuous improvement of the Bank’s product and control environment.
• Develop and drive fraud risk management strategy for current and new products.
• Conducting interviews to obtain information helpful in resolving financial crimes.
• Liaise with stakeholders, internal teams, merchants, banks, etc., concerning fraud investigation and resolution.
• Update the team's SOP were necessary and ensure compliance with internal/regulatory requirements.
• Conduct cause and effect analysis for fraud cases and document findings.
• Implement loss prevention countermeasures and effectively communicate those countermeasures with employees and/or customers while the investigation is in progress.
• Work with law enforcement, regulatory agencies, and industry peers on incident-specific issues that may require follow-up and criminal trends.

Requirements

• University degree in a relevant field.

• Minimum of 6 years of experience

• Managerial experience is essential
• Financial service/ Fintech experience is a must
• CFE Certification is advantageous
• Sharp analyti

Job Rewards and Benefits