Chief of Staff
Phillips Consulting, Nigeria

Our client, a leader in the Telco Industry is seeking to fill the position of Chief of Staff

As the chief of staff, the planning and implementation of all your Job Responsibilities and all other incidental duties including decisions relating to the Company in the course of your employment shall at all times be subject to the prior approval of the Chairman.

Job Summary

• Manage the Chairman's schedule, including scheduling meetings and planning travel
• Provide department leaders with recommendations and consultation to improve teamwork across the organization
• Assist the executive team members to determine and prioritize business strategies based on their schedules.
• Determine key performance indicators and how to measure team performance.

Job Responsibilities

• Build and lead the daily operations of the executive office
• Build and run pace for leadership meetings, board meetings, and leadership offsites, including structuring and helping to deliver company-wide communication
• Lead cross-functional strategic initiatives, facilitate special projects and ensure action items are executed on behalf of the Chairman
• Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organisational chart or that fall between departments or leadership areas of responsibility
• Acts as an extension of the Chairman and information funnel, filter, and facilitator with internal and external stakeholderss
• Assess all inquiries directed to the Chairman, determine priority and the proper course of action
• Manage key relationships and build a process to track and nurture key stakeholders, investors, and clients
• Promote team integration as well as cross-functional communication and collaboration
• Proactively follow up with the Chairman’s team if and when goals are not being achieved to determine why objectives are not being met. Provide actionable recommendations for improvement
• Act as the point of contact for the Chairman’s direct reports. Review all incoming requests for the executive’s time and work collaboratively with the Chairman’s Executive Assistant to ensure his calendar is aligned with the priorities of the organization.
• Track high priority initiatives for the Chairman to identify any/potential obstacles
• Serve as a thought partner and strategic advisor to Chairman, standing in on meetings, challenging ideas and offering a different perspective, and following up on action items with the team accordingly
• Provide analysis, recommendations, and options to the Chairman regarding high impact decisions
• Manage the Chairman’s brand amp; reputation.
• Review the integrity of all control systems and of operational processes to identify improvement opportunities
• Engage and manage relevant stakeholders of the business (suppliers, private and public sector clients, government regulatory agencies etc.) in ensuring the success of bids placed
• Promote the organization’s corporate image and ensure Heads of Business Units operate in a way that protects the company’s interests and/or enhances the company’s reputation
• Role model and demonstrate ethical behaviour, and drive accountability amongst the respective Heads of Business Units for promoting a culture that reflects the company’s values
• Lead organization-wide efforts to ensure strategy-behavior alignment by empowering, coaching, and supporting the heads of business units and support functions
• Oversee successful delivery of defined technology solutions and ensure contract renewals or negotiations are concluded professionally, timely and cost-effectively

KEY RESULT AREAS

• Strategic Planning amp; Communication Effective coordination, and leadership of the organisation’s strategic planning activities and processes. Effective communication of agreed corporate strategy to the entire workforce.
• Strategy Evaluation effective selection and appropriateness of strategy based on sound evaluation principles.
• Execution, Monitoring and Evaluation consistent implementation of organisational objectives and periodic measurement of results.
  
  A. FINANCIAL

• Business performance and profitability 100 % growth in market share and customer base
• Return on financial investments
• Operational cost ratio
• Quality of budget implementation
• Cost savings
• Number of successfully implemented growth and expansion programs, (new/renewed projects, products amp; services)
• The number of new businesses/competitive bids won and revenue generated.

B. Customer

• Stakeholder feedback
• Client retenti

Job Rewards and Benefits