Senior Account Manager Telcos-Digital Services/VAS
Upstream, Nigeria
Job Description
The company
We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach amp; toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.
Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.
The role
The position reports to the VP Commercial Operations. The Sen. Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
This role is based in Lagos, Nigeria.
Key Accountabilities
- Primary ownership of the client relationship: main single point of contact between the client and the rest of Upstream; ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction.
- Primary commercial ownership of the account: implementation of the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account Pamp;L on a monthly basis; reconciliations, invoicing and payments
- Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs
- Working closely with internal teams to ensure the project plan is delivered on time
- Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
- Identifying opportunities and upselling (services, new products, marketing inventory)
- Identifying local partners and product opportunities
- Constantly monitoring the local competition landscape and detecting potential risks
*Potential long-term opportunity: Managing a team of 2-3 Account managers
Requirements
Knowledge, Skills and Experience
The ideal candidate will be hands-on, ambitious, self-driven, hard-working and flexible, and have the following qualifications:
- 6 years of work experience in the fields of Digital Services / Value Added Services, consulting, marketing, information technology
- Excellent client-facing and negotiation skills
- Strong quantitative, analytical and problem-solving skills
- Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
- Excellent written and spoken communication skills
- Excellent command of English
- Very good educational background, preferably in a numerate discipline
- Attention to detail
- Results drive
- Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
- International perspective and cultural awareness
Other Key Considerations
- MBA or postgraduate business degree (or like experience) a plus
- Experience with budget management and cost control
- Business development or account management experience
- Solid understanding of Mobile, Web, and online advertising industry
- Marketing thinking and creative capability
Benefits
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast-paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company