Customer Service Agent - Bilingual (French/English)
Optasia, Nigeria
Job Description
Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement amp; collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model amp; strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.
What you will do
- Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
- Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
- Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
- Perform other related duties as may be assigned.
What you will bring
- Excellent communication skills in French/English as well as active listening skill.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge in customer service, conflict management and ability to multitask.
- Bachelor of Art - BA in French or equivalent.
- Customer service experience required.
Why you should apply
What we offer:
Competitive remuneration package
Extra day off on your birthday
Comprehensive private healthcare insurance
All the tech gear you need to work smart
Optasia’s Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow market’s foreground
A solid career path within our working family is ready for you
Continuous training and access to online training platforms