Customer Service Jobs in Lagos, Latest Customer Service Jobs in Lagos

Reliance Health is a leading healthcare company dedicated to providing high-quality care and innovative solutions to improve the well-being of individuals and communities. We are currently seeking a highly motivated and experienced Senior Reliance Care Associate to join our team. You will play a key role in driving our customer success efforts, ensuring the success and growth of our organization.In this role, you will be responsible for leading and managing a team of Reliance Care Officers (Cust

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa. We’re giving Africans around the world a better alternative to traditional finance by delivering mon

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.Key Responsibilities:- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude. - Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. - Escalate unresolved issues to the

About ManoWe pioneered ultra-fast grocery amp; food delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer's orders within minutes. Our vision is Moving African Nations Online! (MANO) and our mission is to make someone’s day* by delivering products they love in minutes at the best affordable prices. Role SummaryWe are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, y

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have - Assist corporate clients in onboarding and na

This role is accountable for onboarding, measurable value optimization, retention, and growth of all our corporate clients. This role will report to the SVP of Customer Success. Your Responsibilities will include:- Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria - Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of cor

This intern will work with the Customer Experience Program Manager to analyze customer survey feedback, categorize and organize the results, and compile presentations for internal use. Requirements- Suitable for someone Corp member still in search of PPA or pre-NYSC - Should be willing to come to the office 2 3 days a week as our internship positions are hybrid - Preferably someone who resides around Gbagada axis. - A passion for excellent service - An analytical mind - Good verbal communic

SummaryKuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa. We’re giving Africans around the world a better alternative to traditional finance by deliver

We are looking to hire a detail-oriented, thorough, and organized Hub Manager who will be responsible for overseeing all operations of the hub.What You’ll Do: - Assist in timely schedule and appropriate routes taken by delivery agents. - Ensuring deliver timelines are met along all routes for each delivery agent - Responsible for the overall leadership and performance of the Hubs from sales, service, delivery, profitability and team. - Providing critical insights regarding sales performance,

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner. Key Responsibilities: - Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude. - Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. - Escalate unresolved issues to

- Managing incoming calls and customer service inquiries - Generating sales leads that develop into new customers - Identifying and assessing customers’ needs to achieve satisfaction - Responding promptly to customer inquiries. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Communicating with customers through various channels. - Managing a team of junior customer service representatives. Requirements- HND/B.sc in any discipline - Minimu

The Position: This role will lead an omnichannel support function across multiple emerging markets for providers, corporate clients, enrolled employees, and retail customers. This role will report to the SVP of Customer Success. You will be Responsible For: - Developing and implementing a strategy, plan, and KPIs to delight stakeholders with every interaction at scale - Selecting, developing, and managing the performance of employees - Working cross-functionally to deliver knowledge manageme

This role is accountable for the customer satisfaction program that will analyze data from customer listening posts, identify trends, prioritize importance, and develop action plans with cross-functional leaders to drive measurable improvement.?You will be Responsible For:?- Developing and implementing a strategy, plan, and KPIs for Customer Experience optimization across the customer lifecycle. - Survey Program: Manage survey program to ensure all stakeholders within the organization are alig

Kuda is a fintech company on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.We’re giving Africans around the world a better alternative to traditional finance by delivering free money t

Kuda is a fintech on a mission to make financial services accessible, affordable and rewarding for every African on the planet.We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.We’re giving Africans around the world a better alternative to traditional finance by delivering free money transfers,

This role will implement and manage a knowledge management system, training, and quality management program in support of customer-facing interactions including onboarding, relationship management, and omni-channel support. This role will report to the Training and Quality Management Lead of Customer Success.An ideal candidate should have at least 1 year of experience in a call center, willingness to learn with a growth mindset, attention to details, strong analytical and reporting skills, the c

This role will manage operational systems and processes that support an expanding omni-channel support and customer success function across multiple geographical markets. This role will report to the SVP of Customer Success. You will be Responsible For: - Developing and implementing a strategy, plan, and KPIs for operations and international expansion - Developing forecasting models that track the actual performance against model predictions - Managing capacity to ensure optimal staffing l

This role is accountable for onboarding, measurable value optimization, retention, and growth of corporate clients in the Nigerian market. This role will report to the SVP of Customer Success. Your Responsibilities will include:- Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria - Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a p

We are looking for a Customer Support Specialist for our trusted partner, a well-established advertising company in the US that is looking to build a team in the Europe timezone. This is a remote position available worldwide.Salary Range: $40,000 - $50,000We are looking for a Customer Support Specialist to join our team and play a very important role in the overall company's success by overseeing the entire order lifecycle. This includes taking new orders, gathering their customers’ requirements